FAQs

Covid-19 Update

Yes, We are now delivering pan-India with the exception of containment zones.

Mandatory temperature checks, sanitization of the entire warehouse, wearing of mask, gloves, and a face shield, use of sanitizers, and physical 6 feet distancing between all employees, are just some of the precautions we’re taking to make sure your orders reach you sanitized and safe.

About

Emmyrobe is home grown women's fashion brand and offering high quality women's apparel at affordable prices.

Emmyrobe is home-grown (Made in India) brand, designing and manufacturing all of its products in-house. We are committed for high quality products at affordable prices. By purchasing from Emmyrobe, You're promoting "Vocal for Local" a great initiative by our honorable prime minister "Shri Narendra Modi Ji".

Emmyrobe is 100% authentic and genuine brand. All products listed at our store is 100% original and as shown in images.

Emmyrobe is located at 101, Raghuvir Textile Mall, Aai Mata Road, Parvat Patia, Surat, Gujarat, India. 395010.

Order & Payments

You can place your order online at Emmyrobe.com

We offer cash on delivery (COD) and also accept major credit cards, debit cards and net banking.

You can cancel your order at anytime. Contact us to cancel your order.

Yes. We offer cash on delivery (COD) on major pin-codes in India.

Shipping & Delivery

It takes 6 to 8 business days to deliver your order.

We send an email with tracking details once we dispatch your order. You can track your order using the tracking link.

Yes, We offer free shipping all over India.

We use Delhivery for delivering your order.

Yes, Our courier partner will SMS or call you before attempting delivery of your order.

In case you are not available on the day you have received an SMS or phone call for delivery. You can reschedule the delivery for next business day. You can contact us in case you are facing any issues related to delivery of your order.

No, we do not offer and recommend open delivery. For the safety and security of your order, always insist for sealed package delivery. If you found package is opened or tampered you may refuse the delivery and register your complaint with us.

Exchange

Yes, You can size exchange your order.

You can Contact us here to initiate your size exchange request. You have to provide us more details like your order number and which size you want in exchange. You can also send an email to us at care@emmyrobe.com.

No, You don't have to pay any extra cost for size exchange.

Once you send us an email for size exchange, Our team will initiate the size exchange process. Our courier partner will collect the item back from your location within a day or two and new size will be shipped from our warehouse within 2 to 3 days. It takes 3 to 5 days for completing your size exchange request.

Returns & Refund

Yes, You can return your order.

You can Contact us here, or send an email at care@emmyrobe.com. Our team will initiate the return process.

Yes, We offer free reverse pick up.

Once you place your return request, our team will initiate the return process and our courier partner will collect the item back from your location within a day or two.

Yes, Our courier partner will provide you reverse pick up confirmation copy for your reference.

Your refund will be processed within 2 to 3 days of receiving the product back at our warehouse.

Yes, We offer 100% money back.

Our customer support team by email will ask for your Paytm, Google Pay or Bank details to process your refund. You will have to share any from the above to receive your money back.